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SHIPPING POLICY

Shipping Overview

At Trendy Footwear Hub, we prioritize swift and secure delivery for every order. Our team processes shipments within 1-2 business days after payment confirmation, ensuring your carefully curated selection of footwear reaches you in pristine condition. Whether you've chosen performance-driven styles or fashion-forward designs, each item is packaged with protective materials to withstand transit. We partner with trusted carriers globally to maintain consistent service quality across all product categories.

Shipping Timeframe

Processing typically completes within 48 hours for in-stock items, excluding weekends and holidays. Regional delivery times vary: Urban areas often receive parcels sooner, while remote locations may require additional transit days. Seasonal peaks occasionally extend standard timelines, but we proactively notify customers if delays exceed 72 hours beyond estimates. For time-sensitive needs, consider placing orders earlier during promotional periods.

Shipping Costs

We offer tiered shipping options based on order value:
Standard Shipping (10-15 Business Days): $15 applies to orders totaling $0-$60
Free Shipping (10-15 Business Days): Automatically applies to orders of $60+
No hidden fees apply, and cart summaries display live shipping cost calculations before checkout. Bulk orders may qualify for additional freight discounts – contact [email protected] for customized solutions.

Shipping Regions

Currently serving 40+ countries across North America, Europe, and select Asian markets. Full coverage includes continental US, Canada, UK, Germany, France, Italy, Spain, and Japan. Some restrictions apply to overseas territories and remote islands due to carrier limitations. During checkout, our system automatically validates delivery eligibility based on your shipping address. For special requests like military APO/FPO deliveries, please contact our support team beforehand.

Order Tracking

Within 24 hours of dispatch, you'll receive a confirmation email containing:
• Unique tracking number
• Direct links to carrier tracking systems
• Estimated delivery window
Our mobile-responsive tracking portal provides real-time updates, including customs clearance milestones for international shipments. If tracking information doesn't update within 5 business days, check your spam folder or initiate a trace request via our support portal.

Delayed or Lost Shipments

While 98% of deliveries arrive as scheduled, unforeseen circumstances like weather events or customs inspections may cause delays. If your package hasn't arrived within 5 business days after the expected delivery date, please:
1. Verify the shipping address in your order confirmation
2. Check with neighbors or building reception
3. Contact the local postal office with your tracking number
For unresolved cases, email [email protected] with "Delivery Inquiry: [Order #]" in the subject line. We'll coordinate with carriers to locate your package or initiate replacement procedures within 48 hours.

Customs & Import Duties

International customers are responsible for any applicable customs fees, which vary by destination country's import regulations. These charges are separate from your order payment and typically collected upon delivery. We declare all packages at actual purchase value and cannot mark items as "gifts" to avoid fees. For reference:
• EU orders may incur VAT (typically 15-25%)
• UK orders over £135 face import VAT
• Canada often charges GST/HST on orders exceeding CAD$20
Consult your local customs office for precise estimates before ordering. Unfortunately, we cannot reimburse these third-party fees.
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